When booking by telephone or in our London Travel Centre, there is an £8 fee. This fee is per booking, which may involve several journeys and multiple passengers.
Payment with a debit card is free of charge, but credit cards will incur a 2.5% charge.
For tickets sent by first class post, there will be a charge of £2.25, or £8 where Special Delivery is chosen (£10 for InterRail passes). Special Delivery options for delivery before 9am, before 1pm or Saturday delivery to residential addresses are available when booking by telephone.
These fees are non-refundable if you wish to cancel or amend your booking.
If you wish to refund or exchange your tickets (where fare conditions allow), there will be a further £8 administration fee in addition to any cancellation levy detailed in the ticket conditions.