Card fees: Payment with a debit card is free of charge, but credit cards will incur a 2.5% charge.
Delivery fees: For tickets sent by Standard delivery post, there will be a charge of £2.25, or £8 where Express Delivery is chosen (£10 for Interrail passes). You will need to sign for your passes when they are delivered at the postal address.
When booking by telephone, there is an £8 fee. This fee is per booking, which may include several journeys and multiple passengers.
These fees are non-refundable if you wish to cancel or amend your booking.
If you wish to refund or exchange your tickets (where fare conditions allow), there will be a further £8 administration fee in addition to any cancellation levy detailed in the ticket conditions.