PASSENGERS REQUIRING ASSISTANCE
Most European trains have wheelchair access and designated spaces. The level of assistance offered varies per rail carrier.
Wheelchair users who need to travel in their own wheelchair may benefit from reduced wheelchair user fares. These fares are subject to availability and should be booked in advance. Travelling companions may also be eligible for a reduced fare.
For passengers with reduced mobility, but who do not normally use a wheelchair, assistance when boarding the train may be available in the departure station but special fare reductions will not apply. To request assistance at the station and to board the train, please see the details in ‘Assistance at the station’ topic.
Some of the European night trains do not cater for wheelchair users. Please ring our call centre to find out more details regarding the night train you want to book.
Wheelchairs cannot exceed the following dimensions: width 700 mm, depth 1,300 mm, and height 1,400 mm.
For further information and to book, please ring our call centre on 0844 848 5848.
(calls cost 7p per minute plus your phone company's access charge)
Search our FAQs
Assistance at the station
If you are travelling in France and require assistance at the station to board or disembark your train, the SNCF Accès Plus service can help. You can contact them by:
- phone on +33 890 640 650 (charged at international rate)
- fax on +33 825 825 957 (charged at international rate)
- e-mail: firstname.lastname@example.org
If you require assistance boarding you should go to the Accès Plus reception 30 minutes before your train leaves. Wheelchairs and boarding ramps are also available if required.
Throughout most French stations, the "wheelchair" symbol on signage will indicate access to the various services (lift, help office, ticket office, car parks, toilets, etc.) and to the platforms with easier access (access ramps, elevators) in stations.
Blind or visually impaired
To help you during your journey, several stations have information in Braille or warning systems, sometimes with sound beacons, for the blind and visually impaired.
One companion travelling with a registered blind passenger is eligible for concessionary fares on some services. This is subject to availability
If you are deaf or hard of hearing
To help you during your journey, some stations have equipment, such as induction loop systems, for the deaf and hard of hearing.
Please contact us to book.
*Calls cost 7p per minute plus your phone company's access charge
Services on board the trains
Some trains have been adapted to accommodate wheelchairs. These dedicated wheelchair spaces are usually near accessible toilets. On many services, this space is located in first class, but you pay only the price of a standard class ticket.
To book, please call 0844 848 5848*. Spaces are subject to availability.